Order & Payment
Q1: How long does it take to process my order?
A: We process orders within 1–2 business days. You’ll receive a shipping confirmation with tracking info as soon as your order is on its way.
Q2: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are secure.
Q3: Can I change or cancel my order after placing it?
A: We process orders quickly, but if you need to make changes, please contact us within 1 hour of placing your order. We‘ll do our best to help.
Shipping & Deliver
Q4: How long does shipping take?
A: We ship from California and delivery typically takes 3–7 business days.
Q5: How much does shipping cost?
A: Free standard shipping on all orders.
Q6: Do you ship internationally?
A: At this time, we ship within the US. International shipping is coming soon!
Q7: Will I get a tracking number?
A: Yes! Once your order ships, you’ll receive an email with a tracking number so you can follow your package every step of the way.
Returns & Exchanges
Q8: What‘s your return policy?
A: We want you to love your earrings! If you’re not completely satisfied, you can return them within 30 days of delivery. Just make sure they‘re unworn and in their original packaging.
Q9: Do I have to pay for return shipping?
A: We offer free returns on your first exchange. For other returns, there’s a small shipping fee — but we promise to make it as easy as possible.
Q10: How do I start a return or exchange?
A: Simply email us with your order number, and we‘ll guide you through the process step by step.
Product Care
Q11: What materials are your earrings made of?
A: Our earrings are made with high-quality materials,They’re designed to be gentle on sensitive ears.
Q12: How do I keep my earrings looking new?
A: To keep your earrings shiny and beautiful, avoid contact with water, perfume, and skincare products. Gently wipe them with a soft cloth after each wear.
Q13: My earrings arrived a little tarnished. What should I do?
A: Don’t worry! Just gently polish them with the included cloth, and they‘ll shine again. If you need help, email us anytime.
Gifts & Surprises
Q14: Do you offer gift wrapping?
A: Yes! Every order comes in a beautiful package, and we offer premium gift wrapping for just $2. Add it to your cart at checkout for that extra special touch.
Q15: What’s the surprise gift in my package?
A: It‘s a little something extra to make you smile .Think of it as our way of saying thank you. Every package is different — because surprises are more fun that way!
Contact
Q16: How can I contact you?
A: We’re here to help! Email us at Nickhu.crossborder@outlook.com and we‘ll get back to you within 24 hours. We’d love to hear from you!